Standards for supervised offers from organizations / centers
- Complete address data
- Proof of professional or company liability insurance
- Entrepreneurial seriousness
The following options are available to demonstrate entrepreneurial seriousness:
Organisations / Centers: the employees or other rate managers must prove a commercial register entry
Individual suppliers must provide SVA proof as self-acquirers.
- The provider must have its own ethics code.
The provider endeavours to design its activities (sales, teaching,…) towards himself and his customers according to basic ethical principles.
The provider can download a sample according to Qualitop specifications on the Qualitop website.
Provider Criteria – Organizations / Centers
Information & customer data
- Getting to know the organizations / centers must consist at least of a virtual or real tour through the training area of the organizations / centers and also contain relevant information about the instructing and supervising personnel.
Information on instructing and supervising personnel is relevant if it allows the identification of the persons concerned in the organisation / centre, for example by first name and photo, as well as information on professional experience and/or qualification and/or training.
- The organisations / centres must have a logging option in print or electronic form in which the essential training parameters can be entered or automatically registered.
The main training parameters include the type of exercise, intensity/load, duration and frequency of each training session.
Trainers & Experts
- There are enough staff with sufficient training present.
This is in order to look after the trainees, but also in order to guarantee minimal safety (detection and intervention in the event of an emergency).
Both care and intervention in the event of a medical emergency require the competence of the staff present, but because an individual cannot supervise any number of trainees, it also requires minimum quantity.
- Quantitative and qualitative staffing requirements are defined as minimum weekly allocations of eligible staff assignment hours. They depend on weekly opening hours and the size category.
The size categorization system is set out in the normative Appendix D.
- For a maximum of 6 weeks per calendar year, the minimum number of weekly hours and, depending on this, the number of hours of competence can be reduced to 70% of the category-specific number of hours per week.
These periods of seasonal reduction must be reported to the certification institution at least 4 weeks in advance, provided that they fall within the evaluation periods announced by the certification institution, and must also last at least 2 weeks.
- The minimum weekly allocations of eligible staff assignments must be provided at least 50% by a specialist with training at level 4 of the National Quality Framework of the State Secretariat for Education, Research and Innovation (SERI).
Equivalent training without a formal qualification is classified by analogy.
The detailed provisions for the evaluation and classification of qualifications as well as the eligibility of practical professional and/or personal training experience are set out in the normative Annex F.
- Professionals with at least level 2 of the NQF-CH can provide the remaining minimum weekly hours.
Hygiene and maintenance concept
- The supplier must be aware of a cleaning concept from which at least the following information is available:
Procedures (times, type and places) of cleaning operations, control of the implementation and responsible persons, which ensure cleanliness during opening hours.
The implementation of the cleaning concept must be documented and verifiable for the certification institution.
- The organizations / centers have to identify themselves by a maintenance concept for routine maintenance work as well as major service and overhaul work for the training equipment.
The following information should include this maintenance concept:
Procedures (frequency, type of maintenance actions and control of the execution of the same, handling of defective equipment) and designation of those responsible for routine maintenance work for the functionality and safety of the training equipment.
The implementation of the maintenance concept must be documented and be controllable for the certification institution.
Procedures (frequency, type of maintenance actions and control of implementation) and designation of those responsible for major service and overhaul work, which are necessary to ensure the functionality and safety of the training equipment.
Offer Criteria – Supervised Offer
- The price of this service must be visible to the customer of the organization/center.
- The organization / the center has a written guideline in which the individual steps for the clarification and identification of individual training goals of the customer are recorded and the results can be recorded.
- An individual training design is offered, consisting of an individual training program as well as an individually supervised training for introduction to the training program.
The organisations / center has a written guide in which the individual steps for an individual training design, consisting of an individual training program for the customer as well as an individually supervised Training for the introduction of the customer in the training program are recorded and the results can be logged.
- The provider determines the training competence of the customers.
- The provider must carry out a health risk assessment with each customer before taking training.
- In order to carry out the health risk assessment, the organisation /centre must have a health questionnaire that meets the content of the Normative Annex.
- The organisations / centers have a written procedure in which the dealings with customers who do not want to undergo the health risk assessment or in which the health risk assessment is an increased has resulted in risk.
- There is an individual follow-up of the training design, if necessary adaptation of the individual training program combined with a further individually supervised training, which introduces into the changed training program.
For this purpose, the provider must have a written guide in which the additional individual follow-up of the training design, a necessary adaptation of the individual training program combined with a further individual supervised training, which introduces the customer to the modified training program, is recorded and the results can be logged.
- Emergency Planning & Emergency Manager
For emergency management, the following personnel requirements must be met in the organization / center: A person of the employees must be expressly designated as the responsible person (emergency manager) in the event of an emergency.
- All employees need to know who this responsible person (Emergency Manager) of the organizations / center is.
This responsible person (Emergency Manager) is responsible for the organizations / centers of the measures to be taken in case of emergency and the guarantee of the necessary organizational and infrastructural preparations. It must be notified in writing to the certification institution.
This responsible person (Emergency Manager) must have authority in the organization/center with regard to the emergency measures.
- It must be made from each training area or training room help can be summoned.
Tools for calling for help can be, for example, a direct telephone line, an alarm button, a whistle, an intercom, surveillance camera/s, calls.
Standardised arrangements must be made to ensure that a clear pre-defined division of tasks takes place in the event of an emergency.
- During the entire opening hours, at least one employee with valid BLS-AED training must be present at the premises of the organisations/ centres. This person does not necessarily have to be a trainer or instructor.
The BLS-AED cards of all employees whose presence is to be credited to the BLS-AED presence shall be available for review by the test experts in a BLS AED dossier.
- For emergency management, the following infrastructural requirements must be met in the organization / center in order to optimally manage a possible emergency:
highly visible relevant emergency telephone numbers; These emergency phone numbers must be visible from all phones or affixed to the phones themselves. wireless phone or mobile phone;
in the vicinity of the telephone an easy-to-read reporting scheme with directions to the organization / center for the rescue workers.
existing storage area with storage facilities, accessible within a minute or within a minute;
If the storage area is lockable, it must either not be completed or key accessibility must be ensured;
The reporting scheme with directions for external rescue workers must contain at least the following information: address, exact access to the organization / center on the last 100 meters as well as exact location of the entrance.
- Emergency pharmacy
The emergency pharmacy / emergency case must be equipped with the following contents for the following situations:
General: Scissors; Tweezers; safety pins; Open wounds: rubber gloves; Sterile wound cleaning material; Sterile wound cover material; Wound disinfectant (expiration date i. O.); Stapled plasters ; Sprains/strains: several gauze ties or elastic bandages; Triangular cloth; Cooling material (spray / cold pack / ice); Hypoglycaemia: glucose; sugary drinks (free to give);
- Emergency instruments
cardiovascular event ventilator (e.g. Mask / Cloths); Automatic External Defibrillator (AED); Possibility to keep warm (heat foil/wool blankets/terry cloths)
- At least two emergency training sessions must be carried out and logged at least three months apart each year. At least one of the two emergency trainings must include the at least simulated application of the AED.
Emergency training is a case model according to the action plans. BLS-AED initial training and/or BLS-AED refresher courses are not emergency training.
The application of the AED is simulated when all steps of a real AED use are performed on a patient, with the exception of the actual administration of the “electroshocks”, i.e. the AED must be taken to the “patient” as soon as possible and both the patient and the AED must be prepared for the application of the AED. However, since it may not be an exercise doll, but it may not be real patients, and for the purpose of protecting the battery level, no electric shocks are triggered.