Standards for single suppliers

Physical activity & health promotion services pursue evidence-based strategies that address the entire population as well as specific population groups. It should be an offer that creates the physical activity and health opportunities and a good environment for an active lifestyle for everyone.

Criteria for suppliers

The criteria for suppliers were developed by the working group “supplier criteria” within the framework of the Qualitop standardization commission. The Qualitop Standards Commission adopted the document on 28 April 2010 and put it into force on 1 January 2011.

Supplier orientation

  • The new regulatory system for regulating health-effective lifestyle interventions is provider-oriented, i.e. after an objective and neutral review for selection (= certification) there are providers of health-effective lifestyle interventions for so-called “Preferred Provider Lists”.
  • The providers are “service providers” who offer their customers one or more methods of health-effective lifestyle interventions as a service. Service providers are:

Provider institutions (e.g. Thalwil Health Park, Migros Club School) …)

  • Course instructors who independently offer courses (methods)

They’re always legal entities. Below we refer to them as “providers”.

General criteria Supplier

Principle: The provider endeavours to conduct its activities (sales, teaching, etc.) towards itself and its customers in accordance with fundamental ethical principles.
It is the aim of the provider to maintain or increase the quality of his services (offers) through a manageable, relevant quality management.

Enclosed: The provider must either present his own ethics code which corresponds to the Qualitop specifications or sign Qualitop’s proposal directly.

  • The following transparency of the offer must be ensured by the provider:
  • Contract documents, price lists as well as the code of conduct are to be handed over to the customer on request before conclusion of the contract and can be taken along for inspection before signature.
  • The price list to be provided on request must contain all services subject to a charge, including optional services (e.g. charges for using the shower).
  • It must be possible to get to know the offer without a contract in an adequate form1 without obligation – if necessary for a fee.
    1 For example through advice, brochures, trial training, tour, trial training
  • 1:1 offers: The function of the supervisors (with photo) on the training area and with course offers is to be communicated to the customer by notice or by written information (locally or on the homepage).
  • 1:n offers: The course instructor is clearly recognisable as such due to his function, but not, for example, the personal trainer. Oral information is sufficient if requested by the customer. Written notices are not necessary.
  • The supervising staff and instructors are recognizable as such (e.g. nameplate / uniform clothing / other specification, e.g. obvious leadership function).
  • a)For annual subscription

At a minimum, the provisions mentioned below must be regulated in the customer contract (simple agreement).:

  • Term of a contract
  • Contract extension
  • Contract interruption (time-stop)
  • Service and consideration (e.g. opening hours)
  • Restrictions on services

Note: The observance of house rules or rules of conduct is voluntary. However, the house rules are an integral part of the contract. I.e. changes in the house / behavior order require a contract renewal.

Remark: In the supplement the contract contents are specified in modular form (depending upon, around which of these offers it concerns: Indoor Abo / Indoor course / Outdoor.

  • a) For courses not covered by a subscription

A receipt and the comprehensive invitation to tender in accordance with point 5) “Transparency of the offer” and point 7) “Services and customer rights included in the price” including the integration of a simple GTC regulation (course dates, times, prices, restrictions on the service, prevention of participation, insurance) must be proven.

  • a) For annual subscription

The customer’s entitlement to the services listed below must either be mentioned in detail in the customer contract or recorded in another, legally binding, i.e. written form, known in writing or displayed in a clearly visible manner (contract provisions / code of conduct / customer rights / poster display / brochures of comparable offer descriptions).


  • The right to bid transparency (e.g. through the bid invitation / through an accompanied target setting process), which allows a reliable assessment of the bid potential to meet customer needs.
  • The right to ensure the individual, correct training load by clarifying the physical performance. The following clarifications are conceivable: Self-assessment, levels, individualized instruction, mention in course announcement….
  • The right to adequate care (according to the definition of the appropriate method).
  • The right to success and progress monitoring (as defined in the relevant method), i.e. for example: Attendance check, regularity, minimum number of lessons…
  • With 1:1 offers, the customer has a right to information about the attendance plan of the care and supervision personnel as well as the personal trainer.


  • A health risk assessment is mandatory before the customer starts his first strenuous training, i.e. he must complete a health questionnaire (see also criterion 8).

Physical activity is associated with a higher risk and therefore requires a risk assessment from the customer. A health risk assessment based on a health questionnaire must be completed by the customer before his first strenuous training. (Appendix: Example of a health questionnaire). The health questionnaire must be signed by the customer interviewed on a date-related basis.

If the customer has a risk after completing the health questionnaire, he may still train if he fulfils one of the following conditions:

  • The customer shall present a declaration of no objection from a physician.
  • The customer receives specific training instructions from his doctor.
  • The customer fills out a disclaimer.

If the customer does not take any of the above three measures or fulfils any of the conditions, the provider may not enter into a contract with the customer!

If, after completing the health questionnaire, the customer has no risk, but is a newcomer to training (age: men >45 / women >55), i.e. persons who have just started activities (training) of high (= sweat-inducing) intensity, he must also fulfil one of the three conditions mentioned above, otherwise the customer may not be issued a contract here either.

Single or multiple entries
The regulation on single or multiple entries is still under discussion and will only be added to these criteria at a later date.

Comments: In the supplement there is an example of a health questionnaire and a disclaimer.
Since 2 years: All persons who record data of other persons have to send the attached form to Bern!

Any legal or private person who collects data from other persons must report this to the Federal Data Protection and Information Commissioner in Berne using the attached form. The current form can be found under this link or on the right in the attachment:

  • It must be possible to ensure emergency management for all movement activities involving an increase in cardiovascular stress caused by muscle activity. The requirements for emergency management for the three areas (indoor / outdoor / water) are as follows, depending on the criterion:
  • Personelle Kompetenzen CPR / SLRG

Indoor: CPR presence in the house

Outdoor: CPR presence through ladder

Water: CPR and SLRG or Pool Safety Presence

  • Infrastructure Part 1

The relevant emergency telephone numbers must be attached to all telephones or clearly visible from all telephones Cordless telephone employees must be able to communicate precise information about the location and access roads Outdoor and water: alarm facilities must be ensured throughout the entire activity area.

  • Infrastructure Part 2: Emergency pharmacy


  • 1 small ventilation mask
  • 1 scissors
  • 1 pair of tweezers
  • Safety pins
  • Disposable rubber gloves
  • several gauze bandages or elastic bandages
  • min. 2 triangular cloths
  • min. 2 sterile bandage packs
  • Adhesive plaster
  • Cotton swab (swab)
  • sterile gauzes of different sizes
  • 1 Wound disinfectant (expiration date OK))
  • Dextrose / Sugar
  • a working torch at the reception / at the main phone
  • Cooling material (spray / cold pack / ice)
  • Warming possibilities in the form of two blankets or other comparable possibilities (several terry towels / one heat foil)


  • 1 small ventilation mask
  • 1 scissors
  • 1 pair of tweezers
  • Safety pins
  • Disposable rubber gloves
  • elastic bandages
  • min. 2 sterile bandage packs
  • adhesive plaster
  • sterile gazen
  • 1 Wound disinfectant (expiration date OK)
  • Dextrose / Sugar

If the course administration has “only access and usage rights” on telephone and emergency pharmacy, it must nevertheless ensure that these are functional.


  • Ditto like outdoor

If the course administration has “only access and usage rights” on telephone and emergency pharmacy, it must nevertheless ensure that these are functional.

  • Processes: Action plans

The action plans are available and known to the personnel:
Medical emergencies:

  1. Evaluation of the patient (ABC / GABI) and alarm 144 – physician nearby
  2. First aid / resuscitation (CPR)
  3. Storage / Monitoring
  4. Management of trainees


  1. Alarm 118
  2. Management Evacuation
  3. extinguish fire if necessary
  • Processes: Lead

It is defined who assumes the lead role in an emergency when several persons are present.
The person with the lead assigns further tasks that have already been defined in the form of roles.

  • For the initial certification of the CPR training, the copy or original of a valid1 CPR BLS card must be sent in. 1 CPR training is valid if, on the one hand, it is not more than two years old (= current calendar year minus calendar year of training = ≤ 2) and, on the other hand, it has been confirmed by a training institution which is SRC- or ResQ-certified or has a comparable qualification.
  • The provider shall ensure that every person who manages or supervises an activity that has an effect on health is forced by a standardised measure to think about his role and the actions that may have to be taken in the event of a emergency (= sensitisation) before taking up his activity. This sensitisation can take place in different ways adapted to the working environment (e.g. roll cards / roll posters, roll cards in credit card format, screen savers, glue for doors).
  • At least one emergency training session per year must be conducted and recorded (case studies played through according to action plans / not CPR training).
  • There must be protocol templates (copy templates) for logging the emergency training (with 2 signatures).
  • A filing system (e.g. folder) must be available for the logs of the emergency training courses carried out.
  • There must be a maintenance plan for the emergency pharmacy with entries of the data for the planned as well as the completed maintenance. The maintenance intervals must not exceed three months.